Lead Billing Terms

Effective Date: May 2025 | Last Updated: May 2025

These Lead Billing Terms ("Billing Terms") govern all charges, credits, disputes, and payment obligations arising from a vendor's participation in the Jab We Wed ("JWW") marketplace. These Billing Terms are incorporated by reference into JWW's Terms of Service and apply to all vendors registered on the Platform, regardless of billing plan.

By registering a payment method with JWW, vendors acknowledge and agree to these Billing Terms in full.

1. Billing Plans

1.1 Pay-Per-Lead (Free Plan)

Vendors on the free plan are not charged a recurring fee. Instead, vendors are charged individually for each Lead delivered to their dashboard. Charges are assessed immediately upon Lead delivery. By saving a payment method during registration, vendors authorize JWW to charge that payment method automatically at the moment each Lead is delivered, without further confirmation required.

The per-Lead price is set by JWW and communicated to vendors at the time of registration and within the vendor dashboard. JWW reserves the right to adjust Lead pricing with advance notice to vendors.

1.2 Subscription Plan

Vendors on a subscription plan pay a fixed recurring fee on a monthly billing cycle in exchange for a defined set of platform benefits, which may include unlimited lead delivery, featured placement, expanded category or city visibility, and other features as described in the vendor's subscription tier.

Subscription fees are charged on the same date each month corresponding to the subscription start date. Subscriptions auto-renew unless cancelled at least 48 hours before the next renewal date. Leads continue to flow to subscription vendors throughout the billing cycle regardless of the renewal date.

Subscription fees are non-refundable. Cancellation takes effect at the end of the current billing period. Vendors will not be charged for the following period but are not entitled to a prorated refund for the current period.

2. Payment Authorization and Method

All vendors must have a valid payment method on file to receive Leads. By providing a payment method, vendors authorize JWW to charge that method for:

All per-Lead fees as they are incurred (free plan vendors)
Monthly subscription fees on the recurring billing date (subscription vendors)
Any outstanding balances resulting from failed charges or disputed chargebacks

Vendors are responsible for keeping their payment method current and valid. JWW is not liable for missed Leads or service interruptions resulting from an outdated or invalid payment method.

3. Lead Charges

3.1 When a Charge Is Triggered

Free plan vendors: A charge is triggered immediately upon Lead delivery to the vendor's dashboard. Viewing the Lead constitutes acceptance of the charge.

Subscription vendors: Lead delivery does not trigger individual charges. All Leads are included within the subscription and governed by the monthly billing cycle.

3.2 What Constitutes a Billable Lead

A Lead is billable when it has passed JWW's pre-delivery quality review and has been delivered to the vendor's dashboard. Leads that are flagged or withheld during quality review are never charged. JWW's quality review process is described in the Lead Submission Policy.

3.3 Lead Pricing

Current Lead pricing is displayed in the vendor dashboard at all times. JWW reserves the right to change Lead pricing with a minimum of fourteen (14) days' written notice to active vendors. Continued use of the Platform following a pricing change constitutes acceptance of the updated pricing.

4. Failed Payments

4.1 Immediate Account Pause

If a vendor's payment method fails for any reason — including insufficient funds, expired card, or bank decline — the vendor's account will be paused immediately. A paused account will not receive new Leads until the payment issue is resolved and the outstanding balance is settled.

4.2 Lead Reassignment

Leads that cannot be delivered due to a paused account will be reassigned to other eligible vendors in the same category. JWW is under no obligation to hold or reserve Leads pending payment resolution. Vendors have no claim to Leads that were reassigned during an account pause.

This policy exists to protect the integrity of JWW's marketplace and ensure couples receive timely responses to their inquiries. Vendors acknowledge and accept this policy as a condition of marketplace participation.

4.3 Retry and Resolution

JWW may attempt to retry a failed payment up to three (3) times before pausing the account. Vendors will be notified via email upon each failed attempt. To resolve a failed payment, vendors must update their payment method in the vendor dashboard and settle any outstanding balance. Account reinstatement is immediate upon successful payment.

5. Lead Disputes and Credits

JWW reviews every Lead before delivery. Disputes are the exception, not the norm. Vendors are strongly encouraged to review JWW's Lead quality standards before submitting a dispute.

5.1 Grounds for Dispute

A vendor may dispute a delivered Lead only on the following grounds:

The Lead contains demonstrably false contact information (e.g., a non-working phone number or invalid email address) that cannot be attributed to a data entry error by the couple
The Lead is an exact duplicate of a Lead previously delivered and charged to the same vendor within the same 30-day period
The Lead was delivered outside the vendor's specified service area or category as configured in the vendor's dashboard at the time of delivery

The following are not valid grounds for dispute: the couple did not respond, the couple chose a different vendor, the couple's budget did not align with the vendor's pricing, or the vendor considers the Lead a poor fit for any subjective reason. JWW's pre-delivery review process is designed to filter low-quality leads before delivery; a delivered Lead is presumed valid.

5.2 Dispute Window

Disputes must be submitted within five (5) calendar days of Lead delivery. Disputes submitted after this window will not be reviewed under any circumstances. No exceptions will be made.

5.3 Dispute Submission

To submit a dispute, vendors must email legal@jabwewed.com with the subject line "Lead Dispute – [Lead ID]" and include:

The Lead ID and delivery date
The specific ground for dispute from Section 5.1
Supporting evidence (e.g., screenshot of a failed message delivery, proof of duplicate)

Disputes submitted without a Lead ID or supporting evidence will not be reviewed.

5.4 Review Process

JWW will review submitted disputes within seven (7) business days. JWW's determination is final. If a dispute is approved, the vendor will receive a platform credit equal to the value of the disputed Lead charge. Platform credits are applied automatically to future Lead charges and have no cash value.

Platform credits are the sole and exclusive remedy for an approved Lead dispute. No cash refunds will be issued under any circumstances.

5.5 Abuse of the Dispute Process

Vendors who submit excessive, frivolous, or bad-faith disputes are subject to account suspension. JWW monitors dispute patterns and reserves the right to restrict or revoke a vendor's ability to submit disputes if abuse is detected.

6. Chargebacks

Vendors agree not to initiate chargebacks with their payment provider for Lead charges or subscription fees without first submitting a dispute through JWW's dispute process and allowing JWW the opportunity to resolve it.

A chargeback filed without following JWW's dispute process constitutes a material breach of these Billing Terms and may result in immediate permanent account termination. JWW reserves the right to recover chargeback-related fees and costs from the vendor, including any fees assessed by the payment processor.

7. Taxes

Vendors are solely responsible for determining and remitting all applicable taxes on their JWW charges. JWW does not collect or remit sales tax, VAT, or other taxes on Lead fees or subscription charges unless required by law. JWW will provide standard payment receipts upon request.

8. Updates to Billing Terms

Jab We Wed, Inc reserves the right to update these Billing Terms at any time. Material changes — including changes to Lead pricing, dispute windows, or payment failure policies — will be communicated via email or platform notification at least fourteen (14) days before taking effect. Continued use of the Platform following notice of changes constitutes acceptance of the updated Billing Terms.

For billing questions, contact: legal@jabwewed.com